Social Media Content dan Live Commerce dalam Mengakselerasi Daya Saing Digital Masyarakat Produktif Glintung

Authors

  • Fatchur Rohman, Universitas Brawijaya,  Indonesia
  • Radityo Putro Handrito, Universitas Brawijaya,  Indonesia

DOI:

https://doi.org/10.55338/jpkmn.v6i4.1.7654

Keywords:

Pemberdayaan masyarakat, Glintung, Literasi Digital, Ekonomi Hijau, Pengelolaan Lingkungan

Abstract

Program pengabdian ini bertujuan meningkatkan daya saing digital UMKM di Kampung Glintung, Kota Malang melalui pelatihan social media content dan live commerce. Permasalahan utama adalah rendahnya literasi digital: 85% pelaku UMKM memiliki media sosial namun hanya 25% aktif untuk promosi, 70% belum memahami strategi konten, dan 90% belum menggunakan live commerce. Metode pelaksanaan menggunakan pendekatan edukatif-partisipatif melalui workshop, role play, dan pendampingan intensif selama 6 bulan. Hasil evaluasi menunjukkan: skor pengetahuan meningkat 42% (pretest vs posttest), produksi konten meningkat dari 1 menjadi 4 konten per minggu, 90% peserta berhasil membuat konten standar publikasi, 80% meningkat dalam product storytelling, engagement rate naik 35%, dan transaksi meningkat hingga 20%. Program berkontribusi terhadap IKU 3 dan IKU 5 perguruan tinggi serta menghasilkan luaran berupa artikel jurnal, publikasi media massa, modul pelatihan, dan dokumentasi video.

Downloads

Download data is not yet available.

References

Bianchi, C., & Andrews, L. (2018). Consumer engagement with retail firms through social media: An empirical study in Chile. International Journal of Retail & Distribution Management, 46(4), 364–385. https://doi.org/10.1108/IJRDM-02-2017-0035

Chaffey, D., & Ellis-Chadwick, F. (2022). Digital Marketing: Strategy, Implementation, and Practice (8th ed.). Pearson Education.

Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (4th ed.). Sage Publications.

Eid, R., & El-Gohary, H. (2013). The impact of E-marketing use on small business enterprises' marketing success. Service Industries Journal, 33(1), 31–50. https://doi.org/10.1080/02642069.2011.594878

Felzensztein, C., Stringer, C., Benson-Rea, M., & Freeman, S. (2014). International marketing strategies in industrial clusters: Insights from the Southern Hemisphere. Journal of Business Research, 67(5), 837–846. https://doi.org/10.1016/j.jbusres.2013.11.049

Ghozali, I. (2018). Aplikasi Analisis Multivariate dengan Program IBM SPSS 25. Badan Penerbit Universitas Diponegoro.

Hassan, S., & Casaló, L. V. (2021). Understanding the impact of digital content marketing on consumer engagement: A behavioral perspective. Journal of Business Research, 125, 688–699. https://doi.org/10.1016/j.jbusres.2019.10.061

Huang, Z., & Benyoucef, M. (2013). From e-commerce to social commerce: A close look at design features. Electronic Commerce Research and Applications, 12(4), 246–259. https://doi.org/10.1016/j.elerap.2012.12.003

Kaplan, A. M., & Haenlein, M. (2010). Users of the world, unite! The challenges and opportunities of Social Media. Business Horizons, 53(1), 59–68. https://doi.org/10.1016/j.bushor.2009.09.003

Kementerian Koperasi dan UKM Republik Indonesia. (2022). Laporan Perkembangan UMKM di Indonesia. Kemenkop UKM RI.

Kotler, P., Kartajaya, H., & Setiawan, I. (2021). Marketing 5.0: Technology for Humanity. John Wiley & Sons.

Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alfabeta.

Tiago, M. T. P. M. B., & Veríssimo, J. M. C. (2014). Digital marketing and social media: Why bother? Business Horizons, 57(6), 703–708. https://doi.org/10.1016/j.bushor.2014.07.002

Trainor, K. J., Andzulis, J. M., Rapp, A., & Agnihotri, R. (2014). Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM. Journal of Business Research, 67(6), 1201–1208. https://doi.org/10.1016/j.jbusres.2013.05.002

Downloads

Published

2025-12-30

How to Cite

Rohman, F. ., & Handrito, R. P. . (2025). Social Media Content dan Live Commerce dalam Mengakselerasi Daya Saing Digital Masyarakat Produktif Glintung. Jurnal Pengabdian Kepada Masyarakat Nusantara, 6(4.1), 109–119. https://doi.org/10.55338/jpkmn.v6i4.1.7654

Issue

Section

Pemberdayaan Ekonomi Masyarakat