The Influence of Communication, Work Discipline and Work Environment on Employee Performance at PT. PLN (Persero) South Medan Customer Service Unit (ULP)
Keywords:
Communication, Work Discipline, Work Environment, Employee PerformanceAbstract
This study aims to analyze the effect of communication, work discipline and work environment on the performance of employees of PT. PLN (Persero) Customer Service Unit (ULP) South Medan. The total population in this study was 109 people, and by using the saturated sampling technique, a sample of 109 people was obtained. The analysis technique used is multiple linear regression. The results showed that communication had a positive and significant effect on employee performance at PT. PLN (Persero) Customer Service Unit (ULP) South Medan. Work discipline has a positive and significant effect on employee performance at PT. PLN (Persero) Customer Service Unit (ULP) South Medan. The work environment has a negative and significant effect on employee performance at PT. PLN (Persero) Customer Service Unit (ULP) South Medan. Communications, work discipline and work environment have a positive and significant effect on employee performance at PT. PLN (Persero) Customer Service Unit (ULP) South Medan. From the test results of the coefficient of determination, it is obtained that R Square for Y (employee performance) is 0.191. This means that 19.1% of employee performance variables are influenced by communication, work discipline and work environment and the remaining 80.9% is determined by other variables outside the contribution of this study.
This is an open access article under the CC BY NC license
Downloads
References
Ariani, Misna., Tamara, Dwinda and Misnah. (2020). Communication, Discipline and Work Environment Influence Employee Performance.ISSN-Electronic Journal of GeoEconomy.Volume 11 Number 1, March 2020. (e): 2503-4790 | ISSN-Print (p): 2086-1117. DOIs:doi.org/10.36277/geoeconomics
Ghozali, Imam. (2017). Multiwarlate Analytical Application with SPSS Program. Third Edition, BP-Diponegoro University, Semarang.
Ginting, Nurmaidah Br. (2018).The Influence of Work Discipline and Communication on Employee Performance at Pt. Sekar Mulia Abadi Medan.AJIE - Asian Journal of Innovation and Entrepreneurship.Volume. 03, Issue. 02, May 2018. (e-ISSN: 2477- 0574 ; p-ISSN: 2477-3824)
Handoko, T Hani. (2013). Human Resource Management. II Edition. Yogyakarta: BPFE
Hasibuan, Malayu. (2021).Human Resource Management. Revised Edition. Print 17.Jakarta: PT Bumi Aksara.
Hidayat, Z., & Taufiq, M. (2012). The Influence of Work Environment and Work Discipline as well as Work Motivation on the Performance of Local Drinking Water Companies (PDAM) Employees. WIGA Journal, 2, 83.
Junaidi. (2018). The Influence of Communication and Work Environment on Employee Performance of PT PLN (Persero) Banjarmasin Branch.At-Tadbir: Management Scientific Journal.Vol. 2 No. 1 (2018) 1-11
Kimbal DA and Rahyuda AG (2015). The Influence of Self-Efficacy, Work Environment and Supervisor Support on Training Transfer for Employees of the Bali Regional Development Bank (BPD) Renon Branch. Unud Management Journal, Vol. 4, No. 11, 2015: 3537 – 3564.
Liliweri, Hello. (2014). Organizational Sociology and Communication. Jakarta : PT Bumi. Script.
Mangkunegara, AP (2019). Corporate Human Resources Management. Bandung: PT Teen Rosda Karya.
Rahmawati, Novia Anggita. (2021). The Influence of Communication, Work Environment, and Discipline on Employee Performance (Case Study of Umkm Arumanis Haji Ardi Berbah). Journal of Diversified Management. Vol. 1.No. 3 (2021)
Robbins, S. P. (2016). Management. Second Printing of Raja Grafindo Persada.Jakarta.
Sedarmayanti. (2017). Human Resources Management Bureaucratic Reform and Revised Civil Servant Management. Bandung: PT Refika Aditama.
Septiasari, DD (2017). The Influence of Work Discipline on Employee Performance at the Department of Industry, Trade, Cooperatives and Micro, Small and Medium Enterprises of East Kalimantan Province in Samarinda. EJournal of Business Administration., 5(1): 93-106. ISSN 2355-5408. ejournal.adbisnis.fisip-unmul.ac.id.
Siagian, Sondang P. (2019). Organizational Leadership and Administrative Behavior, Gunung Agung, Jakarta.
Silalahi, Febriana Ananda., Wibowo, Edwin Agung and Hasibuan, Rahman. (2021). The Influence of Communication, Work Discipline, Work Ethic and Physical Work Environment on PT Employee Performance. Esun International Utama Indonesia Batam. Journal of Business
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 Tifany Putri Hidayat
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Google Scholar 
Garuda Kemdikbud
Index Copernicus
Dimensions
